Reconnaissance et attestation du code de conduite de l’apprenant – L’utilisateur doit lire le code de conduite de l’apprenant et répondre à quelques questions. La réussite de ce cours débloquera le cours LLQP de ce lot.

Reconnaissance et attestation Confirmation

Politique de remboursement : Ce cours n’est pas remboursable une fois activé. Ce cours n’est pas non plus transférable.

Tout changement de compte sera soumis à des frais de 50 $ :

Politique de connexion : Vous êtes responsable du maintien de la confidentialité de votre nom d’utilisateur et de votre mot de passe. Il est interdit de partager votre accès avec d’autres personnes. Le non-respect de cette règle peut entraîner l’annulation immédiate de votre cours.

Politique de certification : Nous certifions les étudiants dans un délai d’un jour ouvrable, du lundi au vendredi (de 9 h à 17 h HNE).

Changer d’entreprise et ajouter un cours

Changer de cours

Changer la langue du cours

Mettre à jour un numéro CIPR après l’avoir déjà enregistré

Politique d’inclusion des apprenants : Oliver Publishing Inc. s’efforce d’offrir des possibilités d’éducation égales à tous ses clients et clients potentiels (« apprenants ») en matière d’inscription, d’enseignement, d’évaluation, de soutien et de rapports. L’entreprise ne fait aucune discrimination dans ses décisions ou ses processus concernant les apprenants sur la base des critères suivants : l’âge, la religion, le sexe (y compris la grossesse et l’allaitement), l’orientation sexuelle, l’identité de genre, l’expression de genre, la situation familiale, l’état civil, le handicap (y compris les handicaps mentaux, physiques, développementaux ou d’apprentissage), la race ou la couleur, l’ascendance, le lieu d’origine, l’origine ethnique, la citoyenneté, le casier judiciaire, l’association ou la relation avec une personne identifiée par l’un des motifs ci-dessus, ou la perception que l’un des motifs ci-dessus s’applique. Tout apprenant qui s’inquiète d’une quelconque discrimination liée à un programme d’Oliver est encouragé à en informer notre directrice des opérations, Fernanda De Melo ([email protected]). Les apprenants peuvent faire part de leurs préoccupations et signaler des incidents sans crainte de représailles.

Politique de confidentialité

Cette politique décrit la manière dont Oliver Publishing Inc. et ses entités apparentées traitent les renseignements personnels recueillis dans le cours normal des activités. Par renseignements personnels, nous entendons toute information vous concernant qui peut être identifiée personnellement, y compris votre nom, adresse, adresse électronique, numéro de téléphone, affiliation professionnelle et informations de carte de crédit. Nous approuvons et adoptons dans leur intégralité les dix principes du Code type sur la protection des renseignements personnels de l’Association canadienne de normalisation.

Collecte et utilisation des renseignements personnels

Nous recueillons des renseignements personnels lorsque vous commandez sur notre site Web, que vous nous contactez par téléphone ou par fax, ou que vous vous rendez à nos bureaux en personne. Nous recueillons également des informations sur votre carte de crédit lorsque vous achetez nos produits ou services. Nous utilisons ces informations aux fins générales suivantes : répondre à vos demandes de produits et services, améliorer nos services, personnaliser le contenu et la publicité de nos produits et services, vous contacter, mener des recherches, compiler des statistiques et fournir des rapports anonymes à usage interne et à des clients externes. Nous nous réservons le droit de vous envoyer certaines communications relatives aux ajouts ou modifications apportés aux produits et services que nous proposons et nous pouvons vous contacter afin de vous aider à collecter des données statistiques ou d’améliorer la qualité de nos produits et services, ainsi que leur livraison.

Partage et divulgation des informations

Nous ne vendons, ne louons ni ne partageons les informations personnelles avec des tiers, sauf avec des partenaires de confiance qui travaillent pour notre compte afin de fournir et livrer les produits et services que vous avez demandés.

Accès aux informations personnelles et modification de ces dernières

Vous pouvez accéder à vos informations personnelles et les modifier en nous contactant à tout moment pendant les heures normales de bureau, en personne, par téléphone ou par fax, ou via Internet aux adresses, sites et numéros indiqués ci-dessous.

Politique en matière de conflits d’intérêts

Les apprenants ont le droit d’apprendre dans un environnement dédié uniquement à l’éducation et libre de la promotion de tout intérêt propriétaire d’un instructeur dans des produits, services, instruments, dispositifs ou matériels. Si vous estimez que cette politique n’a pas été respectée, veuillez en informer notre directeur des opérations par e-mail à l’adresse [email protected].

Sécurité et confidentialité

L’accès à vos informations personnelles est limité aux employés ou partenaires qui ont besoin de vous contacter pour vous fournir les biens et services que vous demandez ou pour s’acquitter de leurs obligations professionnelles. Nous avons également mis en place des procédures internes et des mesures de protection électroniques pour protéger vos informations personnelles.

Questions et suggestions

Les questions et suggestions concernant la confidentialité de vos informations personnelles peuvent nous être adressées à : Oliver Publishing Inc. Service à la clientèle - Questions de confidentialité, 151, rue Bloor Ouest, bureau 800, Toronto, Ontario, Canada M5S 1S4 (téléphone : (416) 922-9604 ; télécopieur : (416) 922-5126 ; sans frais : 1-800-238-0377 ; site Web : www.oliverslearning.com).

Vous pouvez également communiquer avec l’organisme fédéral chargé de faire respecter la protection des renseignements personnels dans le secteur privé : Commissaire à la protection de la vie privée du Canada, 112, rue Kent, Ottawa (Ontario) Canada K1A 1H3. Appelez sans frais au 1-800-282-1376 ou envoyez un courriel à [email protected].

Configuration requise

● Windows 10 version 1803 ou supérieure

● Windows 11

● Mac OS :

• Big Sur (11.7.10), Safari 16.6.1
• Monterey (12.7.3), Safari 17.3.0
• Ventura (13.6.4), Safari 17.3.0
• Sonoma (14.3.1), Safari 17.3.0
• Sequoia (15.0.0, 15.1.0, 15.1.1), Safari 18.0.0

● Veuillez vous assurer que votre pare-feu est désactivé et que le VPN est éteint avant d’accéder à l’examen. Cela permettra de garantir le bon déroulement de votre examen.

Processeurs

• Intel/AMD/ARM

Exigences supplémentaires

• Navigateur Google Chrome avec pop-ups et JavaScript activés
• Navigateur d’examen sécurisé (disponible en téléchargement sur le portail de test). Les étudiants doivent également connecter une caméra secondaire sur un smartphone (activée par un code QR).

Le PQAP comprend les produits suivants en ligne :

• Livraison en ligne à 100 %
• Feuille de route pour devenir certifiée
• Audio multilingue de ces notes
• Tests à la fin de chaque chapitre
• Examen de certification pratique – avec tentatives illimitées et rétroaction instantanée
• Examen blanc provincial - Accessible après la certification; utilise des questions à haut rendement pour simuler de plus près l’examen provincial et prédire leniveau de préparation.
• Atelier de Préparation à l’Examen
  
• Vidéos Indispensables
  
• Examens de certification en ligne (surveillés électroniquement) – 3 essais par module
• Rapport détaillé sur les examens

Une note minimale de 60 % est nécessaire pour réussir l’examen de certification.

Vous avez droit à trois (3) tentatives de passage par module. Vous pouvez faire l’achat d’une (1) tentative supplémentaire par module au coût de 20 $ chacune.

Limite réglementaire des tentatives d’examen
En vertu des exigences réglementaires provinciales, l’échec de la quatrième (4th) tentative de passage de l’examen d’un module, quel qu’il soit, entraînera l’expiration du cours concerné. Une fois un cours expiré, vous n’aurez plus accès à son contenu ou à votre historique de cours.

Afin d’avoir l’occasion de terminer le PQAP, vous devrez vous réinscrire au cours de certification et recommencer le processus en entier.

Après avoir rempli toutes les exigences des examens de certification, vos résultats seront inscrits au registre Canadian Insurance Participant Registry (CIPR). Vous pourrez alors demander à votre organisme de réglementation provincial de vous faire passer les examens provinciaux.

Durée de l’inscription : un an ou quatre tentatives échouées, selon la première éventualité.

Examen de certification: Un (1) par module (Fiscalité : bien qu’il soit un module distinct, ne donne toutefois pas lieu à un examen distinct; la matière est intégrée aux autres modules)

Format des questions: Questions à choix multiples

Nombre de questions par examen​: 30 questions pour tous les examens (sauf Déontologie et pratique professionnelle); 20 questions pour Déontologie et pratique professionnelle

Durée des examens​: 75 minutes

Note de passage: 60%

Politique de remboursement: Ce cours n’est pas remboursable une fois activé. Ce cours n’est pas non plus transférable.

L’un des changements de compte suivants sera soumis à des frais de changement de compte de 50 $ :

• Passer d’une entreprise à une autre et ajouter un cours
• Passer d’un cours à l’autre
• Changer la langue du cours
• Mise à jour d’un numéro RCPA après qu’il a déjà été enregistré

Politique de Certification: Nous certifions les étudiants dans un delais d’un jour ouvrable, du lundi au vendredi (de 9 h à 17 h HNE).

• Windows 10 version 1803 ou supérieure
• Windows 11 (recommandé)
• Mac OS :
  • Ventura (13.7), Safari 17.3.0
  • Sonoma (14.4), Safari 17.3.0
  • Sequoia (15.5), Safari 18.0.0
• Assurez-vous que votre pare-feu est désactivé et que le VPN est désactivé avant d’accéder à l’examen. Cela vous aidera à vous assurer que votre examen pourra être lancé avec succès.

• Intel/AMD/ARM

• Navigateur Google Chrome avec les fenêtres contextuelles et JavaScript activés
• Safe Exam Browser (disponible en téléchargement via le portail de test). Les étudiants doivent également connecter une deuxième caméra de smartphone (activée par code QR).

Examen de certification: Un (1) par module (Fiscalité : bien qu’il soit un module distinct, ne donne toutefois pas lieu à un examen distinct; la matière est intégrée aux autres modules)

Format des questions: Questions à choix multiples

Nombre de questions par examen​: 30 questions pour tous les examens (sauf Déontologie et pratique professionnelle); 20 questions pour Déontologie et pratique professionnelle

Durée des examens​: 75 minutes

Note de passage: 60%

Politique de remboursement: Ce cours n’est pas remboursable une fois activé. Ce cours n’est pas non plus transférable.

L’un des changements de compte suivants sera soumis à des frais de changement de compte de 50 $ :

• Passer d’une entreprise à une autre et ajouter un cours
• Passer d’un cours à l’autre
• Changer la langue du cours
• Mise à jour d’un numéro RCPA après qu’il a déjà été enregistré

Politique de Certification: Nous certifions les étudiants dans un delais d’un jour ouvrable, du lundi au vendredi (de 9 h à 17 h HNE).

Le cours d’assurance maladie ou accident vous fournit tout le matériel d’étude dont vous avez besoin pour votre certification qui vous permettra de réussir votre examen provincial pour obtenir votre permis et devenir par la suite un agent d’assurance maladie ou accident.

• Windows 10 version 1803 ou supérieure
• Windows 11 (recommandé)
• Mac OS :
  • Ventura (13.7), Safari 17.3.0
  • Sonoma (14.4), Safari 17.3.0
  • Sequoia (15.5), Safari 18.0.0
• Assurez-vous que votre pare-feu est désactivé et que le VPN est désactivé avant d’accéder à l’examen. Cela vous aidera à vous assurer que votre examen pourra être lancé avec succès.

• Intel/AMD/ARM

• Navigateur Google Chrome avec les fenêtres contextuelles et JavaScript activés
• Safe Exam Browser (disponible en téléchargement via le portail de test). Les étudiants doivent également connecter une deuxième caméra de smartphone (activée par code QR).

Examen de certification: Un (1) par module (Fiscalité : bien qu’il soit un module distinct, ne donne toutefois pas lieu à un examen distinct; la matière est intégrée aux autres modules)

Format des questions: Questions à choix multiples

Nombre de questions par examen​: 30 questions pour tous les examens

Durée des examens​: 75 minutes

Note de passage: 60%

Politique de remboursement: Ce cours n’est pas remboursable une fois activé. Ce cours n’est pas non plus transférable.

L’un des changements de compte suivants sera soumis à des frais de changement de compte de 50 $ :

• Passer d’une entreprise à une autre et ajouter un cours
• Passer d’un cours à l’autre
• Changer la langue du cours
• Mise à jour d’un numéro RCPA après qu’il a déjà été enregistré

Politique de Certification: Nous certifions les étudiants dans un delais d’un jour ouvrable, du lundi au vendredi (de 9 h à 17 h HNE).

• Windows 10 version 1803 ou supérieure
• Windows 11 (recommandé)
• Mac OS :
  • Ventura (13.7), Safari 17.3.0
  • Sonoma (14.4), Safari 17.3.0
  • Sequoia (15.5), Safari 18.0.0
• Assurez-vous que votre pare-feu est désactivé et que le VPN est désactivé avant d’accéder à l’examen. Cela vous aidera à vous assurer que votre examen pourra être lancé avec succès.

• Intel/AMD/ARM

• Navigateur Google Chrome avec les fenêtres contextuelles et JavaScript activés
• Safe Exam Browser (disponible en téléchargement via le portail de test). Les étudiants doivent également connecter une deuxième caméra de smartphone (activée par code QR).

Reconnaissance et attestation du code de conduite de l’apprenant – L’utilisateur doit lire le code de conduite de l’apprenant et répondre à quelques questions. La réussite de ce cours débloquera le cours LLQP de ce lot.

Reconnaissance et attestation Confirmation

Politique de remboursement : Ce cours n’est pas remboursable une fois activé. Ce cours n’est pas non plus transférable.

Tout changement de compte sera soumis à des frais de 50 $ :

Politique de connexion : Vous êtes responsable du maintien de la confidentialité de votre nom d’utilisateur et de votre mot de passe. Il est interdit de partager votre accès avec d’autres personnes. Le non-respect de cette règle peut entraîner l’annulation immédiate de votre cours.

Politique de certification : Nous certifions les étudiants dans un délai d’un jour ouvrable, du lundi au vendredi (de 9 h à 17 h HNE).

Changer d’entreprise et ajouter un cours

Changer de cours

Changer la langue du cours

Mettre à jour un numéro CIPR après l’avoir déjà enregistré

Politique d’inclusion des apprenants : Oliver Publishing Inc. s’efforce d’offrir des possibilités d’éducation égales à tous ses clients et clients potentiels (« apprenants ») en matière d’inscription, d’enseignement, d’évaluation, de soutien et de rapports. L’entreprise ne fait aucune discrimination dans ses décisions ou ses processus concernant les apprenants sur la base des critères suivants : l’âge, la religion, le sexe (y compris la grossesse et l’allaitement), l’orientation sexuelle, l’identité de genre, l’expression de genre, la situation familiale, l’état civil, le handicap (y compris les handicaps mentaux, physiques, développementaux ou d’apprentissage), la race ou la couleur, l’ascendance, le lieu d’origine, l’origine ethnique, la citoyenneté, le casier judiciaire, l’association ou la relation avec une personne identifiée par l’un des motifs ci-dessus, ou la perception que l’un des motifs ci-dessus s’applique. Tout apprenant qui s’inquiète d’une quelconque discrimination liée à un programme d’Oliver est encouragé à en informer notre directrice des opérations, Fernanda De Melo ([email protected]). Les apprenants peuvent faire part de leurs préoccupations et signaler des incidents sans crainte de représailles.

Politique de confidentialité

Cette politique décrit la manière dont Oliver Publishing Inc. et ses entités apparentées traitent les renseignements personnels recueillis dans le cours normal des activités. Par renseignements personnels, nous entendons toute information vous concernant qui peut être identifiée personnellement, y compris votre nom, adresse, adresse électronique, numéro de téléphone, affiliation professionnelle et informations de carte de crédit. Nous approuvons et adoptons dans leur intégralité les dix principes du Code type sur la protection des renseignements personnels de l’Association canadienne de normalisation.

Collecte et utilisation des renseignements personnels

Nous recueillons des renseignements personnels lorsque vous commandez sur notre site Web, que vous nous contactez par téléphone ou par fax, ou que vous vous rendez à nos bureaux en personne. Nous recueillons également des informations sur votre carte de crédit lorsque vous achetez nos produits ou services. Nous utilisons ces informations aux fins générales suivantes : répondre à vos demandes de produits et services, améliorer nos services, personnaliser le contenu et la publicité de nos produits et services, vous contacter, mener des recherches, compiler des statistiques et fournir des rapports anonymes à usage interne et à des clients externes. Nous nous réservons le droit de vous envoyer certaines communications relatives aux ajouts ou modifications apportés aux produits et services que nous proposons et nous pouvons vous contacter afin de vous aider à collecter des données statistiques ou d’améliorer la qualité de nos produits et services, ainsi que leur livraison.

Partage et divulgation des informations

Nous ne vendons, ne louons ni ne partageons les informations personnelles avec des tiers, sauf avec des partenaires de confiance qui travaillent pour notre compte afin de fournir et livrer les produits et services que vous avez demandés.

Accès aux informations personnelles et modification de ces dernières

Vous pouvez accéder à vos informations personnelles et les modifier en nous contactant à tout moment pendant les heures normales de bureau, en personne, par téléphone ou par fax, ou via Internet aux adresses, sites et numéros indiqués ci-dessous.

Politique en matière de conflits d’intérêts

Les apprenants ont le droit d’apprendre dans un environnement dédié uniquement à l’éducation et libre de la promotion de tout intérêt propriétaire d’un instructeur dans des produits, services, instruments, dispositifs ou matériels. Si vous estimez que cette politique n’a pas été respectée, veuillez en informer notre directeur des opérations par e-mail à l’adresse [email protected].

Sécurité et confidentialité

L’accès à vos informations personnelles est limité aux employés ou partenaires qui ont besoin de vous contacter pour vous fournir les biens et services que vous demandez ou pour s’acquitter de leurs obligations professionnelles. Nous avons également mis en place des procédures internes et des mesures de protection électroniques pour protéger vos informations personnelles.

Questions et suggestions

Les questions et suggestions concernant la confidentialité de vos informations personnelles peuvent nous être adressées à : Oliver Publishing Inc. Service à la clientèle - Questions de confidentialité, 151, rue Bloor Ouest, bureau 800, Toronto, Ontario, Canada M5S 1S4 (téléphone : (416) 922-9604 ; télécopieur : (416) 922-5126 ; sans frais : 1-800-238-0377 ; site Web : www.oliverslearning.com).

Vous pouvez également communiquer avec l’organisme fédéral chargé de faire respecter la protection des renseignements personnels dans le secteur privé : Commissaire à la protection de la vie privée du Canada, 112, rue Kent, Ottawa (Ontario) Canada K1A 1H3. Appelez sans frais au 1-800-282-1376 ou envoyez un courriel à [email protected].

Configuration requise

● Windows 10 version 1803 ou supérieure

● Windows 11

● Mac OS :

• Big Sur (11.7.10), Safari 16.6.1
• Monterey (12.7.3), Safari 17.3.0
• Ventura (13.6.4), Safari 17.3.0
• Sonoma (14.3.1), Safari 17.3.0
• Sequoia (15.0.0, 15.1.0, 15.1.1), Safari 18.0.0

● Veuillez vous assurer que votre pare-feu est désactivé et que le VPN est éteint avant d’accéder à l’examen. Cela permettra de garantir le bon déroulement de votre examen.

Processeurs

• Intel/AMD/ARM

Exigences supplémentaires

• Navigateur Google Chrome avec pop-ups et JavaScript activés
• Navigateur d’examen sécurisé (disponible en téléchargement sur le portail de test). Les étudiants doivent également connecter une caméra secondaire sur un smartphone (activée par un code QR).

Examen de certification: Un (1) par module (Fiscalité : bien qu’il soit un module distinct, ne donne toutefois pas lieu à un examen distinct; la matière est intégrée aux autres modules)

Format des questions: Questions à choix multiples
Nombre de questions par examen​: 30 questions pour tous les examens (sauf Déontologie et pratique professionnelle); 20 questions pour Déontologie et pratique professionnelle
Durée des examens​: 75 minutes
Note de passage: 60%

Politique de remboursement: Ce cours n’est pas remboursable une fois activé. Ce cours n’est pas non plus transférable.

L’un des changements de compte suivants sera soumis à des frais de changement de compte de 50 $ :

• Passer d’une entreprise à une autre et ajouter un cours
• Passer d’un cours à l’autre
• Changer la langue du cours
• Mise à jour d’un numéro RCPA après qu’il a déjà été enregistré

Politique de Certification: Nous certifions les étudiants dans un delais d’un jour ouvrable, du lundi au vendredi (de 9 h à 17 h HNE).

Le cours PQAP vous fournit tout le matériel d’étude dont vous avez besoin pour votre certification qui vous permetta de réussir d’abord l’examen de votre province pour obtenir votre permis et par la suite, de devenir agent d’assurance vie agréé.

• Windows 10 version 1803 ou supérieure
• Windows 11 (recommandé)
• Mac OS :
  • Ventura (13.7), Safari 17.3.0
  • Sonoma (14.4), Safari 17.3.0
  • Sequoia (15.5), Safari 18.0.0
• Assurez-vous que votre pare-feu est désactivé et que le VPN est désactivé avant d’accéder à l’examen. Cela vous aidera à vous assurer que votre examen pourra être lancé avec succès.

• Intel/AMD/ARM

• Navigateur Google Chrome avec les fenêtres contextuelles et JavaScript activés
• Safe Exam Browser (disponible en téléchargement via le portail de test). Les étudiants doivent également connecter une deuxième caméra de smartphone (activée par code QR).

Le PQAP comprend les produits suivants en ligne :

• Livraison en ligne à 100 %
• Feuille de route pour devenir certifiée
• Audio multilingue de ces notes
• Tests à la fin de chaque chapitre
• Examen de certification pratique – avec tentatives illimitées et rétroaction instantanée
• Examen blanc provincial - Accessible après la certification; utilise des questions à haut rendement pour simuler de plus près l’examen provincial et prédire leniveau de préparation.
• Vidéos Indispensables
• Atelier de Préparation à l’Examen
• Examens de certification en ligne (surveillés électroniquement) – 3 essais par module
• Rapport détaillé sur les examens

Une note minimale de 60 % est nécessaire pour réussir l’examen de certification.

Vous avez droit à trois (3) tentatives de passage par module. Vous pouvez faire l’achat d’une (1) tentative supplémentaire par module au coût de 20 $ chacune.

Limite réglementaire des tentatives d’examen
En vertu des exigences réglementaires provinciales, l’échec de la quatrième (4th) tentative de passage de l’examen d’un module, quel qu’il soit, entraînera l’expiration du cours concerné. Une fois un cours expiré, vous n’aurez plus accès à son contenu ou à votre historique de cours.

Afin d’avoir l’occasion de terminer le PQAP, vous devrez vous réinscrire au cours de certification et recommencer le processus en entier.

Après avoir rempli toutes les exigences des examens de certification, vos résultats seront inscrits au registre Canadian Insurance Participant Registry (CIPR). Vous pourrez alors demander à votre organisme de réglementation provincial de vous faire passer les examens provinciaux.

Durée de l’inscription : un an ou quatre tentatives échouées, selon la première éventualité.

Examen de certification: Un (1) par module (Fiscalité : bien qu’il soit un module distinct, ne donne toutefois pas lieu à un examen distinct; la matière est intégrée aux autres modules)

Format des questions: Questions à choix multiples
Nombre de questions par examen​: 30 questions pour tous les examens (sauf Déontologie et pratique professionnelle); 20 questions pour Déontologie et pratique professionnelle
Durée des examens​: 75 minutes
Note de passage: 60%

Politique de remboursement: Ce cours n’est pas remboursable une fois activé. Ce cours n’est pas non plus transférable.

L’un des changements de compte suivants sera soumis à des frais de changement de compte de 50 $ :

• Passer d’une entreprise à une autre et ajouter un cours
• Passer d’un cours à l’autre
• Changer la langue du cours
• Mise à jour d’un numéro RCPA après qu’il a déjà été enregistré

Politique de Certification: Nous certifions les étudiants dans un delais d’un jour ouvrable, du lundi au vendredi (de 9 h à 17 h HNE).

• Windows 10 version 1803 ou supérieure
• Windows 11 (recommandé)
• Mac OS :
  • Ventura (13.7), Safari 17.3.0
  • Sonoma (14.4), Safari 17.3.0
  • Sequoia (15.5), Safari 18.0.0
• Assurez-vous que votre pare-feu est désactivé et que le VPN est désactivé avant d’accéder à l’examen. Cela vous aidera à vous assurer que votre examen pourra être lancé avec succès.

• Intel/AMD/ARM

• Navigateur Google Chrome avec les fenêtres contextuelles et JavaScript activés
• Safe Exam Browser (disponible en téléchargement via le portail de test). Les étudiants doivent également connecter une deuxième caméra de smartphone (activée par code QR).

Learner Code of Conduct Acknowledgement and Attestation – The user is required to read the Learner Code of Conduct and answer a few questions. Successfully completion of this course will unlock the LLQP Course in this bundle.

Acknowledgement and Attestation Confirmation

Refund Policy: This course is non refundable once activated. This course is also not transferable.

Any of the following Account Changes will be subject to a $50 Account Change fee:
Login Policy: You are responsible for maintaining the confidentiality of your username and password. Sharing your access with others is not permitted. Failure to comply may result in the immediate termination of your course.​
Certification Policy: We certify students within one business day, Monday - Friday (9am-5pm EST).
Learner Inclusiveness Policy: Oliver Publishing Inc. strives to provide equal education opportunities for all clients and potential clients (“learners”) regarding enrolment, instruction, assessment, support and reporting. The company does not discriminate in its decisions or processes regarding learners based on any of the following criteria: age, religion, sex (including pregnancy and breastfeeding), sexual orientation, gender identity, gender expression, family status, marital status, disability (including mental, physical, developmental or learning disabilities), race or colour, ancestry, place of origin, ethnic origin, citizenship, record of offences, association or relationship with a person identified by one of the above grounds, or the perception that one of the above grounds applies. Any learner who has concerns regarding any kind of discrimination related to an Oliver’s program is encouraged to bring this to the attention of our Operations Manager Fernanda De Melo ([email protected]). Learners can raise concerns and make reports without fear of reprisal.

• Changing from one company to another and adding a course
• Changing from one course to another course
• Changing the language of the course
• Updating a CIPR Number after it has already been registered

Privacy Policy

This policy outlines how Oliver Publishing Inc. and its related entities treat personal information, collected in the ordinary course of business. By personal information, we mean any information about you that may be personally identifiable, including your name, address, email address, phone number, employment affiliation, and credit card information. We endorse and adopt in their entirety the ten principles of the Canadian Standards Association’s Model Code for the Protection of Personal Information.

Collection and Use of Personal Information

We collect personal information when you order from our website, contact us by phone or fax, or come to our offices in person. We also collect information about your credit card when you purchase our products or services. We use the information for the following general purposes: to fulfill your requests for products and services, improve our services, customize the content and advertising of our products and services, contact you, conduct research, compile statistics, and provide anonymous reporting for internal use and external clients. We reserve the right to send you certain communications relating to additions or changes to the products and services that we offer and we may contact you in order to assist in the collection of statistical data or to improve the quality of our products and services, and their delivery to you.

Information Sharing and Disclosure

We do not sell, rent, or share personal information with others, except to trusted partners who work on our behalf to provide and deliver those products and services that you have requested.

Access to and Amending Personal Information

You can access and amend your personal information by contacting us any time during normal business hours, in person, by phone or fax, or through the Internet at the addresses, site, and numbers shown below.

Conflict of Interest Policy

Learners have the right to learn in an environment dedicated solely to education and free from the promotion of any instructor’s proprietary interest in products, services, instruments, devices or materials. Should you feel that this policy has not been followed, please advise our Operations Manager via email at [email protected].

Security and Confidentiality

Access to your personal information is limited to those employees or partners who need to contact you to deliver those goods and services that you request or in order to carry out their employment duties. We also have internal procedural and electronic safeguards in place to protect your personal information.

Questions and Suggestions

• Questions and suggestions regarding the privacy of your personal information may be directed to us at: Oliver Publishing Inc. Customer Services - Privacy Issues, 151 Bloor Street West, Suite 800, Toronto, Ontario, Canada M5S 1S4 (telephone: (416) 922-9604; fax: (416) 922-5126; toll-free: 1-800-238-0377; web: www.oliverslearning.com).
• You may also contact the federal organization responsible for enforcing the protection of personal information in the private sector: The Privacy Commissioner of Canada, 112 Kent Street, Ottawa, Ontario, Canada K1A 1H3. Call toll free at 1-800-282-1376 or email [email protected].

System Requirements

• Windows 10 Version 1803 or higher
• Windows 11
• Mac OS:
  • Big Sur (11.7.10), Safari 16.6.1
  • Monterey (12.7.3), Safari 17.3.0
  • Ventura (13.6.4), Safari 17.3.0
  • Sonoma (14.3.1), Safari 17.3.0
  • Sequoia (15.0.0, 15.1.0, 15.1.1), Safari 18.0.0

• Please make sure that your Firewall is disabled and VPN is turned off prior to accessing the exam. This will help ensure your exam will be able to launch successfully.

Processors

• Intel/AMD/ARM

Additional Requirements

• Google Chrome Browser with pop-ups and JavaScript enabled
• Safe Exam Browser (available for download through the test portal). Students must also connect a secondary camera on a smartphone (activated by a QR code).

The LLQP features the following online products:

• 100% online delivery
• ​Roadmap to Certification
• Condensed Study Notes with Multilingual Audio Recording of Study Notes
• End-of-Chapter Quizzes
• Practice Certification Exam — with unlimited attempts and instant feedback
• Practice Provincial Exam — unlocks after certification; uses higher-performing test items to more closely simulate the Provincial Exam and predict readiness
• Need-to-Know Videos
• Exam Prep Webinar Bootcamps
• Digital flashcards
• Online certification exams (proctored electronically) – 3 attempts per module
• Detailed exam feedback reports

A minimum grade of 60% is required to pass each certification exam.

You have three (3) attempts per module. You may purchase one (1) additional attempt per module for $20.

Regulatory Limit on Exam Attempts:
Failure on a fourth (4th) attempt on any individual module will result in the expiry of this course as per provincial regulatory requirements. Once a course has expired, you will no longer have access to the course content or your course history.
In order to complete the LLQP, you will be required to re-enrol in the LLQP certification course and start anew.

Upon successfully passing all of the required certification exams, your results will be entered in the Canadian Insurance Participant Registry (CIPR), at which time you may apply with your provincial regulator to write the provincial exams.

Enrollment Period: 1 year or the fourth unsuccessful attempt, whichever comes first.

Certification Exam: 1 per module (Taxation: not examined as a separate module but examinable throughout other modules)

Question format: multiple choice
Questions per exam: 30 questions for all exams (excluding Ethics & Professional Practice); 20 questions for Ethics & Professional Practice
Exam Length: 75 minutes per exam
Passing Grade: 60%

Refund Policy: This course is non refundable once activated. This course is also not transferable.

Any of the following Account Changes will be subject to a $50 Account Change fee:

• Changing from one company to another and adding a course
• Changing from one course to another course
• Changing the language of the course
• Updating a CIPR Number after it has already been registered

Login Policy: You are responsible for maintaining the confidentiality of your username and password. Sharing your access with others is not permitted. Failure to comply may result in the immediate termination of your course.

Certification Policy: We certify students within one business day, Monday - Friday (9am-5pm EST).

Learner Inclusiveness Policy: Oliver Publishing Inc. strives to provide equal education opportunities for all clients and potential clients (“learners”) regarding enrolment, instruction, assessment, support and reporting. The company does not discriminate in its decisions or processes regarding learners based on any of the following criteria: age, religion, sex (including pregnancy and breastfeeding), sexual orientation, gender identity, gender expression, family status, marital status, disability (including mental, physical, developmental or learning disabilities), race or colour, ancestry, place of origin, ethnic origin, citizenship, record of offences, association or relationship with a person identified by one of the above grounds, or the perception that one of the above grounds applies. Any learner who has concerns regarding any kind of discrimination related to an Oliver’s program is encouraged to bring this to the attention of our Operations Manager Fernanda De Melo ([email protected]). Learners can raise concerns and make reports without fear of reprisal.

Conflict of Interest Policy
Learners have the right to learn in an environment dedicated solely to education and free from the promotion of any instructor’s proprietary interest in products, services, instruments, devices or materials. Should you feel that this policy has not been followed, please advise our Operations Manager via email at [email protected].

• Windows 10 Version 1803 or higher
• Windows 11 (Recommended)
• Mac OS:
  • Ventura (13.7), Safari 17.3.0
  • Sonoma (14.4), Safari 17.3.0
  • Sequoia (15.5), Safari 18.0.0
• Please make sure that your Firewall is disabled and VPN is turned off prior to accessing the exam. This will help ensure your exam will be able to launch successfully.

• Intel/AMD/ARM

• Google Chrome Browser with pop-ups and JavaScript enabled
• Safe Exam Browser (available for download through the test portal).

The LLQP features the following online products:

• 100% online delivery
• ​Roadmap to Certification
• Condensed Study Notes with Multilingual Audio Recording of Study Notes
• End-of-Chapter Quizzes
• Practice Certification Exam — with unlimited attempts and instant feedback
• Practice Provincial Exam — unlocks after certification; uses higher-performing test items to more closely simulate the Provincial Exam and predict readiness
• Need-to-Know Videos
• Exam Prep Webinar Bootcamps
• Digital flashcards
• Online certification exams (proctored electronically) – 3 attempts per module
• Detailed exam feedback reports

A minimum grade of 60% is required to pass each certification exam.

You have three (3) attempts per module. You may purchase one (1) additional attempt per module for $20.

Regulatory Limit on Exam Attempts:
Failure on a fourth (4th) attempt on any individual module will result in the expiry of this course as per provincial regulatory requirements. Once a course has expired, you will no longer have access to the course content or your course history.
In order to complete the LLQP, you will be required to re-enrol in the LLQP certification course and start anew.

Upon successfully passing all of the required certification exams, your results will be entered in the Canadian Insurance Participant Registry (CIPR), at which time you may apply with your provincial regulator to write the provincial exams.

Enrollment Period: 1 year or the fourth unsuccessful attempt, whichever comes first.

Certification Exam: 1 per module (Taxation: not examined as a separate module but examinable throughout other modules)

Question format: Multiple choice
Questions per exam: 30 questions for all exams (excluding Ethics & Professional Practice); 20 questions for Ethics & Professional Practice
Exam Length: 75 minutes per exam
Passing Grade: 60%

• Windows 10 Version 1803 or higher
• Windows 11 (Recommended)
• Mac OS:
  • Ventura (13.7), Safari 17.3.0
  • Sonoma (14.4), Safari 17.3.0
  • Sequoia (15.5), Safari 18.0.0
• Please make sure that your Firewall is disabled and VPN is turned off prior to accessing the exam. This will help ensure your exam will be able to launch successfully.

• Intel/AMD/ARM

• Google Chrome Browser with pop-ups and JavaScript enabled
• Safe Exam Browser (available for download through the test portal).

The LLQP features the following online products:

• 100% online delivery
• ​Roadmap to Certification
• Condensed Study Notes with Multilingual Audio Recording of Study Notes
• End-of-Chapter Quizzes
• Practice Certification Exam — with unlimited attempts and instant feedback
• Practice Provincial Exam — unlocks after certification; uses higher-performing test items to more closely simulate the Provincial Exam and predict readiness
• Need-to-Know Videos
• Exam Prep Webinar Bootcamps
• Digital flashcards
• Online certification exams (proctored electronically) – 3 attempts per module
• Detailed exam feedback reports

A minimum grade of 60% is required to pass each certification exam.

You have three (3) attempts per module. You may purchase one (1) additional attempt per module for $20.

Regulatory Limit on Exam Attempts:
Failure on a fourth (4th) attempt on any individual module will result in the expiry of this course as per provincial regulatory requirements. Once a course has expired, you will no longer have access to the course content or your course history.
In order to complete the LLQP, you will be required to re-enrol in the LLQP certification course and start anew.

Upon successfully passing all of the required certification exams, your results will be entered in the Canadian Insurance Participant Registry (CIPR), at which time you may apply with your provincial regulator to write the provincial exams.

Enrollment Period: 1 year or the fourth unsuccessful attempt, whichever comes first.

Certification Exam: 1 per module (Taxation: not examined as a separate module but examinable throughout other modules)

Question format: multiple choice
Questions per exam: 30 questions for all exams (excluding Ethics & Professional Practice); 20 questions for Ethics & Professional Practice
Exam Length: 75 minutes per exam
Passing Grade: 60%

Refund Policy: This course is non refundable once activated. This course is also not transferable.

Any of the following Account Changes will be subject to a $50 Account Change fee:

• Changing from one company to another and adding a course
• Changing from one course to another course
• Changing the language of the course
• Updating a CIPR Number after it has already been registered

Login Policy: You are responsible for maintaining the confidentiality of your username and password. Sharing your access with others is not permitted. Failure to comply may result in the immediate termination of your course.

Certification Policy: We certify students within one business day, Monday - Friday (9am-5pm EST).

Learner Inclusiveness Policy: Oliver Publishing Inc. strives to provide equal education opportunities for all clients and potential clients (“learners”) regarding enrolment, instruction, assessment, support and reporting. The company does not discriminate in its decisions or processes regarding learners based on any of the following criteria: age, religion, sex (including pregnancy and breastfeeding), sexual orientation, gender identity, gender expression, family status, marital status, disability (including mental, physical, developmental or learning disabilities), race or colour, ancestry, place of origin, ethnic origin, citizenship, record of offences, association or relationship with a person identified by one of the above grounds, or the perception that one of the above grounds applies. Any learner who has concerns regarding any kind of discrimination related to an Oliver’s program is encouraged to bring this to the attention of our Operations Manager Fernanda De Melo ([email protected]). Learners can raise concerns and make reports without fear of reprisal.

Conflict of Interest Policy
Learners have the right to learn in an environment dedicated solely to education and free from the promotion of any instructor’s proprietary interest in products, services, instruments, devices or materials. Should you feel that this policy has not been followed, please advise our Operations Manager via email at [email protected].

• Windows 10 Version 1803 or higher
• Windows 11 (Recommended)
• Mac OS:
  • Ventura (13.7), Safari 17.3.0
  • Sonoma (14.4), Safari 17.3.0
  • Sequoia (15.5), Safari 18.0.0
• Please make sure that your Firewall is disabled and VPN is turned off prior to accessing the exam. This will help ensure your exam will be able to launch successfully.

• Intel/AMD/ARM

• Google Chrome Browser with pop-ups and JavaScript enabled
• Safe Exam Browser (available for download through the test portal).

Learner Code of Conduct Acknowledgement and Attestation – The user is required to read the Learner Code of Conduct and answer a few questions. Successfully completion of this course will unlock the LLQP Course in this bundle.

Acknowledgement and Attestation Confirmation

Refund Policy: This course is non refundable once activated. This course is also not transferable.

Any of the following Account Changes will be subject to a $50 Account Change fee:
Login Policy: You are responsible for maintaining the confidentiality of your username and password. Sharing your access with others is not permitted. Failure to comply may result in the immediate termination of your course.​
Certification Policy: We certify students within one business day, Monday - Friday (9am-5pm EST).
Learner Inclusiveness Policy: Oliver Publishing Inc. strives to provide equal education opportunities for all clients and potential clients (“learners”) regarding enrolment, instruction, assessment, support and reporting. The company does not discriminate in its decisions or processes regarding learners based on any of the following criteria: age, religion, sex (including pregnancy and breastfeeding), sexual orientation, gender identity, gender expression, family status, marital status, disability (including mental, physical, developmental or learning disabilities), race or colour, ancestry, place of origin, ethnic origin, citizenship, record of offences, association or relationship with a person identified by one of the above grounds, or the perception that one of the above grounds applies. Any learner who has concerns regarding any kind of discrimination related to an Oliver’s program is encouraged to bring this to the attention of our Operations Manager Fernanda De Melo ([email protected]). Learners can raise concerns and make reports without fear of reprisal.

• Changing from one company to another and adding a course
• Changing from one course to another course
• Changing the language of the course
• Updating a CIPR Number after it has already been registered

Privacy Policy

This policy outlines how Oliver Publishing Inc. and its related entities treat personal information, collected in the ordinary course of business. By personal information, we mean any information about you that may be personally identifiable, including your name, address, email address, phone number, employment affiliation, and credit card information. We endorse and adopt in their entirety the ten principles of the Canadian Standards Association’s Model Code for the Protection of Personal Information.

Collection and Use of Personal Information

We collect personal information when you order from our website, contact us by phone or fax, or come to our offices in person. We also collect information about your credit card when you purchase our products or services. We use the information for the following general purposes: to fulfill your requests for products and services, improve our services, customize the content and advertising of our products and services, contact you, conduct research, compile statistics, and provide anonymous reporting for internal use and external clients. We reserve the right to send you certain communications relating to additions or changes to the products and services that we offer and we may contact you in order to assist in the collection of statistical data or to improve the quality of our products and services, and their delivery to you.

Information Sharing and Disclosure

We do not sell, rent, or share personal information with others, except to trusted partners who work on our behalf to provide and deliver those products and services that you have requested.

Access to and Amending Personal Information

You can access and amend your personal information by contacting us any time during normal business hours, in person, by phone or fax, or through the Internet at the addresses, site, and numbers shown below.

Conflict of Interest Policy

Learners have the right to learn in an environment dedicated solely to education and free from the promotion of any instructor’s proprietary interest in products, services, instruments, devices or materials. Should you feel that this policy has not been followed, please advise our Operations Manager via email at [email protected].

Security and Confidentiality

Access to your personal information is limited to those employees or partners who need to contact you to deliver those goods and services that you request or in order to carry out their employment duties. We also have internal procedural and electronic safeguards in place to protect your personal information.

Questions and Suggestions

• Questions and suggestions regarding the privacy of your personal information may be directed to us at: Oliver Publishing Inc. Customer Services - Privacy Issues, 151 Bloor Street West, Suite 800, Toronto, Ontario, Canada M5S 1S4 (telephone: (416) 922-9604; fax: (416) 922-5126; toll-free: 1-800-238-0377; web: www.oliverslearning.com).
• You may also contact the federal organization responsible for enforcing the protection of personal information in the private sector: The Privacy Commissioner of Canada, 112 Kent Street, Ottawa, Ontario, Canada K1A 1H3. Call toll free at 1-800-282-1376 or email [email protected].

System Requirements

• Windows 10 Version 1803 or higher
• Windows 11
• Mac OS:
  • Big Sur (11.7.10), Safari 16.6.1
  • Monterey (12.7.3), Safari 17.3.0
  • Ventura (13.6.4), Safari 17.3.0
  • Sonoma (14.3.1), Safari 17.3.0
  • Sequoia (15.0.0, 15.1.0, 15.1.1), Safari 18.0.0

• Please make sure that your Firewall is disabled and VPN is turned off prior to accessing the exam. This will help ensure your exam will be able to launch successfully.

Processors

• Intel/AMD/ARM

Additional Requirements

• Google Chrome Browser with pop-ups and JavaScript enabled
• Safe Exam Browser (available for download through the test portal). Students must also connect a secondary camera on a smartphone (activated by a QR code).

The LLQP features the following online products:

• 100% online delivery
• ​Roadmap to Certification
• Condensed Study Notes with Multilingual Audio Recording of Study Notes
• End-of-Chapter Quizzes
• Practice Certification Exam — with unlimited attempts and instant feedback
• Practice Provincial Exam — unlocks after certification; uses higher-performing test items to more closely simulate the Provincial Exam and predict readiness
• Need-to-Know Videos
• Exam Prep Webinar Bootcamps
• Digital flashcards
• Online certification exams (proctored electronically) – 3 attempts per module
• Detailed exam feedback reports

A minimum grade of 60% is required to pass each certification exam.

You have three (3) attempts per module. You may purchase one (1) additional attempt per module for $20.

Regulatory Limit on Exam Attempts:
Failure on a fourth (4th) attempt on any individual module will result in the expiry of this course as per provincial regulatory requirements. Once a course has expired, you will no longer have access to the course content or your course history.
In order to complete the LLQP, you will be required to re-enrol in the LLQP certification course and start anew.

Upon successfully passing all of the required certification exams, your results will be entered in the Canadian Insurance Participant Registry (CIPR), at which time you may apply with your provincial regulator to write the provincial exams.

Enrollment Period: 1 year or the fourth unsuccessful attempt, whichever comes first.

Certification Exam: 1 per module (Taxation: not examined as a separate module but examinable throughout other modules)

Question format: Multiple choice
Questions per exam: 30 questions for all exams (excluding Ethics & Professional Practice); 20 questions for Ethics & Professional Practice
Exam Length: 75 minutes per exam
Passing Grade: 60%

Refund Policy: This course is non refundable once activated. This course is also not transferable.

Any of the following Account Changes will be subject to a $50 Account Change fee:

• Changing from one company to another and adding a course
• Changing from one course to another course
• Changing the language of the course
• Updating a CIPR Number after it has already been registered

Login Policy: You are responsible for maintaining the confidentiality of your username and password. Sharing your access with others is not permitted. Failure to comply may result in the immediate termination of your course.

Certification Policy: We certify students within one business day, Monday - Friday (9am-5pm EST).

Learner Inclusiveness Policy: Oliver Publishing Inc. strives to provide equal education opportunities for all clients and potential clients (“learners”) regarding enrolment, instruction, assessment, support and reporting. The company does not discriminate in its decisions or processes regarding learners based on any of the following criteria: age, religion, sex (including pregnancy and breastfeeding), sexual orientation, gender identity, gender expression, family status, marital status, disability (including mental, physical, developmental or learning disabilities), race or colour, ancestry, place of origin, ethnic origin, citizenship, record of offences, association or relationship with a person identified by one of the above grounds, or the perception that one of the above grounds applies. Any learner who has concerns regarding any kind of discrimination related to an Oliver’s program is encouraged to bring this to the attention of our Operations Manager Fernanda De Melo ([email protected]). Learners can raise concerns and make reports without fear of reprisal.

Conflict of Interest Policy
Learners have the right to learn in an environment dedicated solely to education and free from the promotion of any instructor’s proprietary interest in products, services, instruments, devices or materials. Should you feel that this policy has not been followed, please advise our Operations Manager via email at [email protected].

Life Insurance

Competency: Recommend individual and group life insurance products adapted to the client’s needs and situation

1. Assess the client’s needs and situation
- Determine the client’s situation
- Assess the appropriateness of the client’s existing coverage in regards to his or her situation
- Articulate the client’s needs based on the risks that could affect his or her financial situation
2. Analyze the available products that meet the client’s needs
- Analyze the types of contracts that meet the client’s needs
- Analyze the riders that meet the client’s needs
3. Implement a recommendation adapted to the client’s needs and situation
- Consider the impact of underwriting criteria as they apply to the client’s situation
- Propose a recommendation adapted on the client’s needs and situation
- Confirm the requirements that must be met to implement the recommendation
4. Provide customer service during the validity period of the coverage
- Validate the appropriateness of contract amendment, renewal and termination applications in regards to the client’s situation
- Inform the claimant of the claims process

Accident and Sickness

Competency: Recommend individual and group accident and sickness insurance products adapted to the client’s needs and situation

1. Assess the client’s needs and situation
- Determine the client’s situation
- Assess the appropriateness of the client’s existing coverage in regard to his or her situation
- Articulate the client’s needs based on the risks that could affect his or her financial situation
2. Analyze the available products that meet the client’s needs
- Analyze the types of contracts that meet the client’s needs
- Analyze the riders that meet the client’s needs
3. Implement a recommendation adapted to the client’s needs and situation
- Consider the impact of underwriting criteria as they apply to the client’s situation
- Propose a recommendation adapted to the client’s needs and situation
- Confirm the requirements that must be met to implement the recommendation
4. Provide customer service during the validity period of the coverage
- Validate the appropriateness of contract amendment, renewal and termination applications in regards to the client’s situation
- Inform the claimant of the claims process

Segregated Funds

Competency: Recommend segregated funds, individual annuities and group pension plans adapted to the client’s needs and situation

1. Assess the client’s needs and situation
- Determine the client’s situation, investment objectives, and investor profile
- Assess the appropriateness of the client’s existing coverage in regard to his or her situation
- Articulate the client’s needs based on the risks that could affect his or her financial situation
2. Analyze the available products that meet the client’s needs
- Analyze the types of investments that can constitute a segregated fund and that meet the client’s needs
- Analyze the advantages of segregated funds in comparison to other types of investments in regard to the client’s needs
- Analyze the types of annuities that meet the client’s needs
- Analyze the types of group retirement and investment plans that meet the client’s needs
3. Implement a recommendation adapted to the client’s needs and situation
- Propose a recommendation adapted to the client’s needs and situation
- Confirm the requirements that must be met to implement the recommendation
4. Provide customer service during the validity period of the coverage
- Validate the appropriateness of contract amendment, renewal and termination applications in regard to the client’s situation
- Inform the claimant of the claims process

Ethics and Professional Practice (Common Law)

Competency: Develop an ethical professional practice, in compliance with the rules governing the life insurance sector

1. Integrate into practice the legal aspects of insurance and annuity contracts
- Delimit the legal framework governing life insurance
- Characterize the parties involved in the contract
- Contextualize the rules relating to the contract’s formation, taking effect, reinstatement and termination
- Explain the main provisions and clauses of an insurance or annuity contract
- Integrate into practice the rules relating to beneficiary designation and exemption from seizure of benefits
- Contextualize the rules relating to claims and the payment of benefits
2. Integrate into practice the rules governing the activities of life insurance agents
- Explain the role of the organizations that protect clients
- Integrate into practice the obligations and responsibilities of life insurance agents

• Windows 10 Version 1803 or higher
• Windows 11 (Recommended)
• Mac OS:
  • Ventura (13.7), Safari 17.3.0
  • Sonoma (14.4), Safari 17.3.0
  • Sequoia (15.5), Safari 18.0.0
• Please make sure that your Firewall is disabled and VPN is turned off prior to accessing the exam. This will help ensure your exam will be able to launch successfully.

• Intel/AMD/ARM

• Google Chrome Browser with pop-ups and JavaScript enabled
• Safe Exam Browser (available for download through the test portal).

The LLQP features the following online products:

• 100% online delivery
• Roadmap to Certification
• Condensed Study Notes with Multilingual Audio Recording of Study Notes
• End-of-Chapter Quizzes
• Practice Certification Exam — with unlimited attempts and instant feedback
• Practice Provincial Exam — unlocks after certification; uses higher-performing test items to more closely simulate the Provincial Exam and predict readiness
• Need-to-Know Videos
• Exam Prep Webinar Bootcamps
• Digital flashcards
• Online certification exams (proctored electronically) – 3 attempts per module
• A minimum grade of 60% is required to pass each certification exam.
• Detailed exam feedback reports

You have three (3) attempts per module. You may purchase one (1) additional attempt per module for $20.

Regulatory Limit on Exam Attempts:

Failure on a fourth (4th) attempt on any individual module will result in the expiry of this course as per provincial regulatory requirements.
Once a course has expired, you will no longer have access to the course content or your course history.

In order to complete the LLQP, you will be required to re-enrol in the LLQP certification course and start anew. Upon successfully passing all of the required certification exams, your results will be entered in the Canadian Insurance Participant Registry (CIPR), at which time you may apply with your provincial regulator to write the provincial exams.

Enrollment Period: 1 year or the fourth unsuccessful attempt, whichever comes first.

Certification Exam: 1 per module (Taxation: not examined as a separate module but examinable throughout other modules)

Question format: Multiple choice

Questions per exam: 30 questions for all exams (excluding Ethics & Professional Practice); 20 questions for Ethics & Professional Practice

Exam Length: 75 minutes per exam

Passing Grade: 60%

Refund Policy: This course is non refundable once activated. This course is also not transferable.

Any of the following Account Changes will be subject to a $50 Account Change fee:

• Changing from one company to another and adding a course
• Changing from one course to another course
• Changing the language of the course
• Updating a CIPR Number after it has already been registered

Login Policy: You are responsible for maintaining the confidentiality of your username and password. Sharing your access with others is not permitted. Failure to comply may result in the immediate termination of your course.

Certification Policy: We certify students within one business day, Monday - Friday (9am-5pm EST).

Learner Inclusiveness Policy: Oliver Publishing Inc. strives to provide equal education opportunities for all clients and potential clients (“learners”) regarding enrolment, instruction, assessment, support and reporting. The company does not discriminate in its decisions or processes regarding learners based on any of the following criteria: age, religion, sex (including pregnancy and breastfeeding), sexual orientation, gender identity, gender expression, family status, marital status, disability (including mental, physical, developmental or learning disabilities), race or colour, ancestry, place of origin, ethnic origin, citizenship, record of offences, association or relationship with a person identified by one of the above grounds, or the perception that one of the above grounds applies. Any learner who has concerns regarding any kind of discrimination related to an Oliver’s program is encouraged to bring this to the attention of our Operations Manager Fernanda De Melo ([email protected]). Learners can raise concerns and make reports without fear of reprisal.

Conflict of Interest Policy

Learners have the right to learn in an environment dedicated solely to education and free from the promotion of any instructor’s proprietary interest in products, services, instruments, devices or materials. Should you feel that this policy has not been followed, please advise our Operations Manager via email at [email protected].

Life Insurance

Competency: Recommend individual and group life insurance products adapted to the client’s needs and situation

1. Assess the client’s needs and situation

- Determine the client’s situation

- Assess the appropriateness of the client’s existing coverage in regards to his or her situation

- Articulate the client’s needs based on the risks that could affect his or her financial situation

2. Analyze the available products that meet the client’s needs

- Analyze the types of contracts that meet the client’s needs

- Analyze the riders that meet the client’s needs

3. Implement a recommendation adapted to the client’s needs and situation

- Consider the impact of underwriting criteria as they apply to the client’s situation

- Propose a recommendation adapted on the client’s needs and situation

- Confirm the requirements that must be met to implement the recommendation

4. Provide customer service during the validity period of the coverage

- Validate the appropriateness of contract amendment, renewal and termination applications in regards to the client’s situation

- Inform the claimant of the claims process

Accident and Sickness

Competency: Recommend individual and group accident and sickness insurance products adapted to the client’s needs and situation

1. Assess the client’s needs and situation

- Determine the client’s situation

- Assess the appropriateness of the client’s existing coverage in regard to his or her situation

- Articulate the client’s needs based on the risks that could affect his or her financial situation

2. Analyze the available products that meet the client’s needs

- Analyze the types of contracts that meet the client’s needs

- Analyze the riders that meet the client’s needs

3. Implement a recommendation adapted to the client’s needs and situation

- Consider the impact of underwriting criteria as they apply to the client’s situation

- Propose a recommendation adapted to the client’s needs and situation

- Confirm the requirements that must be met to implement the recommendation

4. Provide customer service during the validity period of the coverage

- Validate the appropriateness of contract amendment, renewal and termination applications in regards to the client’s situation

- Inform the claimant of the claims process

Segregated Funds

Competency: Recommend segregated funds, individual annuities and group pension plans adapted to the client’s needs and situation

1. Assess the client’s needs and situation

- Determine the client’s situation, investment objectives, and investor profile

- Assess the appropriateness of the client’s existing coverage in regard to his or her situation

- Articulate the client’s needs based on the risks that could affect his or her financial situation

2. Analyze the available products that meet the client’s needs

- Analyze the types of investments that can constitute a segregated fund and that meet the client’s needs

- Analyze the advantages of segregated funds in comparison to other types of investments in regard to the client’s needs

- Analyze the types of annuities that meet the client’s needs

- Analyze the types of group retirement and investment plans that meet the client’s needs

3. Implement a recommendation adapted to the client’s needs and situation

- Propose a recommendation adapted to the client’s needs and situation

- Confirm the requirements that must be met to implement the recommendation

4. Provide customer service during the validity period of the coverage

- Validate the appropriateness of contract amendment, renewal and termination applications in regard to the client’s situation

- Inform the claimant of the claims process

Competency: Develop an ethical professional practice, in compliance with the rules governing the insurance of persons1 sector

Ethics and Professional Practice (Quebec)

Competency: Develop an ethical professional practice, in compliance with the rules governing the insurance of persons1 sector

1. Understand the legal framework governing insurance of persons

- Define the provisions of the Civil Code of Québec applicable to insurance of persons

- Define the other sources of law applicable to insurance of persons

2. Integrate into practice the legal aspects of insurance and annuity contracts

- Characterize the parties involved in the contract

- Contextualize the rules relating to the contract’s formation, taking effect, reinstatement and termination

- Explain the main provisions and clauses of an insurance or annuity contract

- Integrate into practice the rules relating to beneficiary designation and exemption from seizure of benefits

- Contextualize the rules relating to claims and the payment of benefits

3. Integrate into practice the rules governing the activities of representatives in insurance of persons

- Explain the role of the organizations that protect consumers

- Integrate into practice the duties and obligations set out in the Code of ethics of the Chambre de la sécurité financière

- Integrate into practice the obligations and responsibilities of representatives in insurance of persons

• Windows 10 Version 1803 or higher
• Windows 11 (Recommended)
• Mac OS:
  • Ventura (13.7), Safari 17.3.0
  • Sonoma (14.4), Safari 17.3.0
  • Sequoia (15.5), Safari 18.0.0
• Please make sure that your Firewall is disabled and VPN is turned off prior to accessing the exam. This will help ensure your exam will be able to launch successfully.

• Intel/AMD/ARM

• Google Chrome Browser with pop-ups and JavaScript enabled
• Safe Exam Browser (available for download through the test portal).

The LLQP features the following online products:

• 100% online delivery
• Roadmap to Certification
• Condensed Study Notes with Multilingual Audio Recording of Study Notes
• End-of-Chapter Quizzes
• Practice Certification Exam — with unlimited attempts and instant feedback
• Practice Provincial Exam — unlocks after certification; uses higher-performing test items to more closely simulate the Provincial Exam and predict readiness
• Need-to-Know Videos
• Exam Prep Webinar Bootcamps
• Digital flashcards
• Online certification exams (proctored electronically) – 3 attempts per module
• A minimum grade of 60% is required to pass each certification exam.
• Detailed exam feedback reports

You have three (3) attempts per module. You may purchase one (1) additional attempt per module for $20.

Regulatory Limit on Exam Attempts:

Failure on a fourth (4th) attempt on any individual module will result in the expiry of this course as per provincial regulatory requirements.
Once a course has expired, you will no longer have access to the course content or your course history.

In order to complete the LLQP, you will be required to re-enrol in the LLQP certification course and start anew. Upon successfully passing all of the required certification exams, your results will be entered in the Canadian Insurance Participant Registry (CIPR), at which time you may apply with your provincial regulator to write the provincial exams.

Enrollment Period: 1 year or the fourth unsuccessful attempt, whichever comes first.

Certification Exam: 1 per module (Taxation: not examined as a separate module but examinable throughout other modules)

Question format: Multiple choice

Questions per exam: 30 questions for all exams (excluding Ethics & Professional Practice); 20 questions for Ethics & Professional Practice

Exam Length: 75 minutes per exam

Passing Grade: 60%

Refund Policy: This course is non refundable once activated. This course is also not transferable.

Any of the following Account Changes will be subject to a $50 Account Change fee:
Login Policy: You are responsible for maintaining the confidentiality of your username and password. Sharing your access with others is not permitted. Failure to comply may result in the immediate termination of your course.

• Changing from one company to another and adding a course
• Changing from one course to another course
• Changing the language of the course
• Updating a CIPR Number after it has already been registered

Certification Policy: We certify students within one business day, Monday - Friday (9am-5pm EST).

Learner Inclusiveness Policy: Oliver Publishing Inc. strives to provide equal education opportunities for all clients and potential clients (“learners”) regarding enrolment, instruction, assessment, support and reporting. The company does not discriminate in its decisions or processes regarding learners based on any of the following criteria: age, religion, sex (including pregnancy and breastfeeding), sexual orientation, gender identity, gender expression, family status, marital status, disability (including mental, physical, developmental or learning disabilities), race or colour, ancestry, place of origin, ethnic origin, citizenship, record of offences, association or relationship with a person identified by one of the above grounds, or the perception that one of the above grounds applies. Any learner who has concerns regarding any kind of discrimination related to an Oliver’s program is encouraged to bring this to the attention of our Operations Manager Fernanda De Melo ([email protected]). Learners can raise concerns and make reports without fear of reprisal.

Conflict of Interest Policy

Learners have the right to learn in an environment dedicated solely to education and free from the promotion of any instructor’s proprietary interest in products, services, instruments, devices or materials. Should you feel that this policy has not been followed, please advise our Operations Manager via email at [email protected].

• Windows 10 Version 1803 or higher
• Windows 11 (Recommended)
• Mac OS:
  • Ventura (13.7), Safari 17.3.0
  • Sonoma (14.4), Safari 17.3.0
  • Sequoia (15.5), Safari 18.0.0
• Please make sure that your Firewall is disabled and VPN is turned off prior to accessing the exam. This will help ensure your exam will be able to launch successfully.

• Intel/AMD/ARM

• Google Chrome Browser with pop-ups and JavaScript enabled
• Safe Exam Browser (available for download through the test portal).